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FAQ - Information tools

Can't find your question listed below? Don't hesitate to contact our Customer Service at 514 287-8726 or fill out the contact form.

  1. How can I be notified of service status?

    My Account, Chrono, Train-Alert, ALLO-TRAM, Google maps and Twitter, among many other ways!

    Several tools are at your disposal to be notified of the service status of trains, the metro and certain bus lines. Discover them here. Register to My Account! You can save your communication tool preferences and favourite modes of transport.

  2. What is My Account?

    It's your personalized account on our website. By registering, you will benefit from several advantages to make getting around easier. Enter your favourite modes of transport and your regular destinations and you will obtain customized service status on your home page, routes, notifications and information on service status or the latest news on projects in progress. It's so practical! To find out more and to register, click here.

  3. What is ALLO-TRAM?

    With ALLO-TRAM you can find the next planned departure on the schedule of a train station or an exo, RTL and STL bus stop.

    To use ALLO-TRAM:You can access it by phone 24 hours a day.

    1. Locate the station or bus stop code
      • For a train station, these codes are available in the Information tab of each station web page.
      • For a bus stop, these codes are available on the bus stop sign.
    2. Call 514-287-TRAM (8726)
    3. And dial the code appearing on the station or bus stop.

    Important: The information on ALLO-TRAM does not consider the service status, including delays and cancellations of departure.

    To have the schedule in real time, discover our different information tools such as:

  4. How can I be informed of the next train departure?

    Every train station is equipped with a dynamic display system. If you are not at a train station, there are several ways you can access this information (ALLO-TRAM, AMT Chrono, My Account), in addition to consulting train schedules in the Train section of the website.

  5. Where can I pick up a train schedule?

    Train schedules are available in metropolitan ticket offices and other service outlets. You can also consult PDF schedules by visiting the page of your train station.

  6. How to authorize exo’s trip planning tool to access your location?

    Pick your browser and follow the instructions:

    Google Chrome

    Firefox

    Safari

    Edge

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