How does it work?
4 steps to make your first reservation
Download the Link app
Enter your addresses of departure and arrival as well as your desired pickup time in order to receive a suggested route.
Watch the app tutorial! (in French)
Make sure you have the right fare
A valid fare for the Vallée du Richelieu sector will suffice. See the detailed fare table for the sector on our Q&A.
Go to the specified intersection
You can follow the bus in real time. It will arrive at the time indicated on the app, and you will receive a notification on your phone.
Identify the vehicle and hop aboard
The bus will feature EXO ON DEMAND on its display.
Once you are on board, you can see the time of arrival in real time. The bus will always drop you off at the stop closest to your destination, in the area served.
Other reservation options
If you do not own a smartphone or cannot download the app, you may book your trips online.
Contact our Customer Service agents at 1 833 allo exo (255-6396) between 6 a.m. and 8:30 p.m. Monday to Friday and between 9 a.m. and 5 p.m. on Saturday, Sunday and holidays.
Frequently asked questions about the exo on demand service
- Which lines are impacted by this project?
Lines 20M, 20B, 27, 82, 83, 84 and 85 will be replaced exclusively by on-demand service. Lines 11, 12, 23, 200, 201 and 300 will remain in regular service and follow their usual schedule.
- Why did you choose these lines?
We assessed several lines and zones. Our analysis determined the current ridership and configuration of the lines in both municipalities made them ideal for implementing on-demand service.
- Why not apply the service to all of the bus lines in the area?
This service is being offered as a pilot project. Depending on its popularity, it may be maintained and extended to other lines and sectors of the exo network.
- What is the Link app?
Exo has partnered with Link, an on-demand transit solution that features an app available on the App Store
and Google Play
. Download the app to take advantage of exo on demand and reserve your trips.
- What if I want to travel beyond the area covered?
You may transfer to a regular exo line or McMasterville station at any time. Be sure to hold a valid fare when you transfer.
- Can I bring my bike along when using the new service?
Yes, all buses are equipped with bike racks (two per bus: first come, first served). They can be used during the following periods:
- From April 15 to May 31 until 9 p.m.
- From June 1 to August 31 until 9:30 p.m.
- From September 1 to October 31 until 7:30 p.m.
- What is a virtual stop?
A virtual stop is a safe boarding and disembarking area located at an intersection. However, there are no traditional bus stop signs at these locations.
- Will the driver wait for me if I’m late?
To avoid delays for other reservations, the driver cannot wait for you at the bus stop. If you are absent, he will make sure to indicate that you have not used the service. Your absence will be noted in your account. Exo reserves the right to take action in the event of misuse.
If your plans suddenly change, you may cancel your trip up until the time of your departure. Cancelling in advance is important, as it allows us to give the spot to another customer.
- Will the bus pick me up at home?
No, the app will provide a boarding location based on your departure address, as well as a drop-off location based on your arrival address. New virtual stops have been added to several intersections to better serve you.
Please note that the proposed stops are, by default, located no more than 5 minutes from your departure address.
To find more stops, you may expand the search area in your preferences by increasing the maximum walking time on the Link reservation app.
- What happens to my bus reservation if my train is late?
Depending on how late your train is, the reservation system will react differently.
If your train is:
- Less than 10 minutes late,
you will not need to change your reservation. Your bus driver will be informed. You may take the bus.
- Between 10 and 25 minutes late,
you will receive a notification via the Link app to inform you whether your reservation is maintained or if you need to make a new one.
- More than 25 minutes late,
your reservation will be cancelled and you’ll have to make a new one.
- Can I ask to be dropped off between two stops?
Yes, but only if the location is on the bus route, without necessitating a detour. You only need to mention it to the driver in advance. He will tell you if he can do so safely.
- Can I board an exo on demand bus without a reservation?
Yes, if there are free seats available on the bus. The driver will write you up directly on his tablet.
- If I regularly make this trip, do I have to schedule it every day?
You may reserve your trips up to 30 days in advance. The app will also allow you to copy your reservations from one week to another.
- Can I modify an existing reservation?
Yes, at all times on the mobile app or the web site, and by phone during business hours (Monday to Friday from 6 a.m. to 8:30 p.m., and Saturday, Sunday and holidays from 9 a.m. to 5 p.m.).
- How do I reserve a trip, and what is the maximum per day?
You may reserve your trip between 30 minutes and 30 days in advance via the mobile app, the reservation website or by calling exo Customer Service during business hours. You may not reserve two trips fewer than 30 minutes apart.
- What is the delay for cancelling, and how do I proceed?
You may modify or cancel your reservation at any time. A minimum of one (1) hour before your scheduled pickup time is preferable to allow us to give your spot to another customer.
If a customer does not cancel their reservation and is not present at the stop at the scheduled time, a note of “absent” will be made in their account and they will be sent an email or text message.
- Can I book for several people at the same time?
Yes, when making a reservation, you must enter the number of people who will make the trip.
- Can children and teens use this service?
Contact our Customer Service agents at 1-833-255-6396
Monday to Friday: 6 a.m. to 8:30 p.m.
Saturday, Sunday and holidays: 9 a.m. to 5 p.m.
Share your feedback
Share your experience with us
Our team wants to hear your comments and suggestions about the pilot project. Your feedback will help us to improve the service on an ongoing basis.
You can make a reservation from 15 minutes to 30 days in advance for on-demand transit, and from 3 hours to 30 days in advance for the Taxelco dispatch service, which serves Montée du Pré-Vert (T-81). Use the app to make your reservation, it will show you the closest pick-up time.